How we protect your information

The Wright Estate Agency takes the security and privacy of its customers' personal information extremely seriously. We have strict internal procedures which cover the storage, access and disclosure of your information that would have been collected by us and retained from work undertaken by us or that that we are currently engaged in with you, or because we believe that you may be interested in receiving material from us about our business and services. Your personal information is held on our database in accordance with the Data Protection Act 1998 and retained in accordance with protocols set out in law and or the Information Commissioners Office (ICO).

We will securely retain all paper files containing your data in cabinets and offices which will be locked when unattended.

Electronic data is securely held and protected by anti-virus software and firewalls. Our servers are subjected to regular penetration tests to check that they are securely protecting your data. Data held on our desk and lap top computers is password protected and subject to the same anti-virus software and firewalls. No personal data is held on personally owned tablets or mobile telephones.

As with any company, we are unable to provide absolute guarantees due to the ever-increasing sophistication of criminal activity. However, we will do everything reasonably possible to ensure that your data is protected.

How long we will keep your information for?

The Wright Estate Agency will only keep your data for as long as is necessary to provide you with the services requested until your aims are met and to comply with our regulatory and statutory requirements. The maximum period will be 7 years.

The use of cookies by The Wright Estate Agency

What is a cookie?

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user's computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

What cookies do The Wright Estate Agency use?

We use cookies to enhance your browsing experience of our website and to gather statistical data on the performance of our website to identify where improvements and enhancements of it can be made.

Sale of business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business. 

Your acceptance of the terms of our Privacy policy

Continued use of our services and of our website will signify that you agree to the terms of our Privacy policy and any changes to it that may be made. If at any time you do not agree with the terms, please do not use our website or register your personal information with us.

Your consent

By submitting your information, you consent to the use of that information as set out in this Policy. We reserve the right to update this policy at any time and we recommend that you check this page frequently to remain up to date with how your data is used and the means by which we are protecting it. You acknowledge and agree that it is your responsibility to periodically check our Privacy policy for any updates.

Access to your records

You have a right to be told what personal information we hold about you. If you wish to see a copy of the information we hold about you please write to the Data Protection Officer, The Wright Estate Agency, 187 High Street, Ryde Isle of Wight PO33 2PN.

Updating your details

If any of the information that you have provided to The Wright Estate Agency changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, or you have any query in respect of our privacy or cookie policies or our management of your data, please This email address is being protected from spambots. You need JavaScript enabled to view it. to let us know the correct details or in the event of any query we would welcome the opportunity to resolve this directly with you. Please This email address is being protected from spambots. You need JavaScript enabled to view it. by email, by sending a letter to, The Data Protection Officer, The Wright Estate Agency, 187 High Street, Ryde, Isle of Wight, PO33 2PN, or by telephone 01983 611511.

In the event that we are unable to resolve any query, The Information Commissioners Office (ICO) monitor the General Data Protection Regulations 2018 and can be contacted by email via their website: www.ico.org.uk or by telephone on 0303 123 1113.